WHAT DO I NEED TO REGISTER WITH ZEbet?
You must be at least 18 years old, a resident of Nigeria, create a username, valid email address and phone number that must be registered in your name.
HOW DO I REGISTER?
Click on the “REGISTER” button at the top right corner of the homepage and fill your details. Details must be entered correctly to be part of the big withdrawals.
CAN I OPEN MORE THAN ONE ACCOUNT?
You can only have one account.
WHAT ARE THE LIMITS ON DEPOSITS, STAKES AND WINNINGS?
WHAT PAYMENT ARE AVAILABLE?
Please see below our current payment options. Note that we will be adding more soon!
To make a deposit, you will need to switch to the main mobile site or turn off data savings mode on your device.
You can make your deposits with the following banks:
HOW DO I DEPOSIT?
Login to www.zebet.ng by filling your username and passwords and then click on deposit. Select a payment provider below, enter the amount of your choice and then click on deposit.
IS IT FREE TO WITHDRAW?
Yes, it is completely free to withdraw.
WHAT WITHDRAWAL METHOD CAN I USE?
You can withdraw directly to your bank account
HOW DO I WITHDRAW FOR THE FIRST TIME?
Click on “My Profile, then hit the three drop down buttons to get “Payment Account”, then click on “Add Account” and fill in your correct details. Navigate to “Withdrawals” and then enter the desired amount of your choice before clicking on “Withdraw”.
Note: The bank account details must be your own. You can also go directly to withdrawals for subsequent withdrawals.
WHAT IS THE MINIMUM I CAN WITHDRAW?
The minimum amount is NGN1,000
HOW QUICKLY WILL I RECEIVE MY WITHDRAWALS?
We are looking forward to processing all withdrawals within 24 hours. Before a withdrawal is processed, it shows a PENDING Withdrawal status against a transaction. Processed withdrawals depend on your payment provider as to how long it takes to hit your bank account. Note that some transactions may take longer due to KYC verification.
HOW CAN I CANCEL MY WITHDRAWALS?
You can only cancel your withdrawals if it is still “PENDING” by clicking on “CANCEL” next to it. Processed withdrawals cannot be cancelled as the money is already on its way to your account.
CAN I WITHDRAW DEPOSITED FUNDS WITHOUT PLAYING?
No. You cannot withdraw funds without playing as part of the funds must be wagered before withdrawal.
WHY DO I NEED TO DOCUMENTS FOR KYC BEFORE WITHDRAWAL?
ZEbet complies with the Economic and Financial Crimes Commission Know Your Customer (EFCC KYC) to request for a valid means of identification to enable us process withdrawal request for above NGN200,000
The acceptable valid means of identification are:
WHERE DO I SEND MY DOCUMENT TO?
Login to your account:
You can also send them by email: email@example.com
I SENT MY DOCUMENT, HOW LONG DOES IT TAKE TO VERIFY THEM?
We aim to verify all documents within 24 hrs. however, this might take longer. You will receive a notification via mail.
WHAT CAN I DO TO CHANGE MY USERNAME AND PASSWORDS?
CAN I RETRIEVE MY LOGIN DETAILS IF FORGOTTEN?
WHY IS MY ACCOUNT CLOSED?
If you have experienced any closure of your account unexpectedly, please check whether you received an email from us concerning your account details. In most cases, we’ll have contacted you to explain this.
If you have not received an email and need to speak with us please contact Customer Services.
HOW DO I CLOSE MY ACCOUNT?
If you’d like us to close your account, please email full details of your request to firstname.lastname@example.org or contact us via a live chat or by phone at 01-8888BET (01-8888238).
HOW DO I SET A SELF-EXCLUSION?
We have two types of self-exclusion namely:
For Permanent Self-Exclusion, you can request will close your account permanently and cannot be reactivated as you will be required to open another new account to be able to access our website.
You can request to self-exclude your account at any time by contacting Customer Services at email@example.com or contact us via a live chat or by phone at 01-8888BET (01-8888238).
Login to your account and then:
HOW CAN I CONTACT ZEbet?
- BY EMAIL: Please send full information of your query to firstname.lastname@example.org and we will respond to your query within 24 hours.
- BY TELEPHONE: Our phone line at 01-8888BET (01-8888238) is available from 8:00 a.m. – 10:00 p.m. from Monday to Sundays and we are always open to receive your query and be rest assured that it would be solved.
- LIVE CHAT: You can also reach us via our live chat widget on the www.zebet.ng by filling your information before chatting with any available agent from 8:00 a.m. – 10:00 p.m. from Monday to Sundays.